First, pre-sales services
1. Providing technical advice free of charge;
2. Petrol filling stations to provide free design program, including:
(1) device configuration;
(2) tanker distribution, piping layout, distribution lines, etc.;
(3) foundation and installation diagram.
Second, after-sales service
1. 24-hour telephone counseling service;
2. Free installation and debugging;
3. Three bags of products, life-long service, a free one-year warranty;
4. Free to provide maintenance information and technical advice;
5. Everywhere rely on the service network, 24 hours in place for general maintenance;
6. Free petrol stations on the training of maintenance personnel;
7. Remittances or remittance received by fax, within 24 hours for mail-order business.
III warranty
1. Counterfeiting of the company's products, unauthorized alterations on the machine, the Company shall not be responsible for;
2. Tanker internal wearing parts: Oil guns, filters, filter cloth sets, triangular belt, pump spring, scratch films, skeleton
Oil seals, gaskets and other outside the scope of warranty;
3. Purchase the company's products in one year from the date falls within the warranty period;
4. In the warranty period, the normal use of the company's products and failure can be obtained free of charge warranty service;
5. In the warranty period, the following will be implemented paid maintenance services:
(1) natural disasters: floods, fires, earthquakes, war-induced breakdown;
(2) transport, carrying, or drop occurred because of improper operation of the breakdown;
(3) not to use products that use the specification and attention to matters arising from the operation of the breakdown;
(4) beyond the normal scope of use (such as: power supply voltage, frequency too high or too low, the ambient temperature is too high or too
Low case-induced failure, power electric mistakenly access, lack of equal power engineering failure) caused by it
Impaired;
(5) pipe-induced failure: If pipeline dirt, leak, leakage, at the end of valve is not installed, or a failure,
Pipeline and oil tank is not installed in accordance with the regulations, etc.;
(6) the quality of oil-induced failure;
(7) human error, such as retro-fitting without the permission of the Company or the demolition of parts failures, change the machine knot
Configuration (such as: the installation of other manufacturers of electronics, machinery parts) failures, etc.;
Fourth, charges
1. Paid maintenance charges = material fee + service charge + two-way traffic fees;
2. Material fee: According to the company actually received the latest price list of spare parts required to market the provisional purchase of spare parts by market
Paid-up;
3. Service Fee: users need to send someone to the Company filling stations in service (including delivery), regardless of fault are the size of each
Calculation of 150 times a day, less than a day by day count, beyond the day count by realy day. The smallest unit for 1 day
1;
4. Two-way transportation: From the Company to the maintenance cost of transportation to and from the scene.
If a user on the maintenance of service quality, service attitude and the issue of fees there are differences of opinion may be made to the companies concerned.
Customer Service:0760-86695472,0760-86360980
Complaints Telephone:0760-86694266